Frequently Asked Questions

We understand that you might have certain concerns about chatbots and we are here to take you step-by-step to make the transition completely effortless and trouble-free.

How can a Chatbot help you?

If you are a business and have an online presence, a Chatbot would make things easy for you so that you can devote your time and efforts at analysing and improving your business.

Besides, chatbots are versatile and can handle a wide range of issues from frontend to backend and save businesses from burning too many resources.

How secure is a Chatbot?

Securing the communication with end-to-end encryption make Chatbots very safe to use. We ensure that we are employing not just basic security principles but also identity and access management, network security protocols, self-destructing messages which alongwith encryption, shield the customers from malicious elements.

How much of the chat volume can a Chatbot handle?

While a live chat agent can effectively chat with about three customers at once(a phone representative can handle only one at a time), chatbots can handle an unlimited amount of interactions simultaneously.

Do chatbots have any disadvantages?

Chatbots may not be able to handle a disgruntled customer as they may not be emotionally invested in the conversation. But for this, the conversation can be seamlessly transferred to ‘second responders’ (human handover).

How is COVID-19 affecting the use of Chatbots?

Covid-19 has imposed social and physical distancing which is affecting individuals and businesses alike and businesses are looking for digital solutions that enable contact-less commerce and remote work operations. Chatbots are the answer to many challenges posed by this global pandemic and add imense value to businesses in quality, scale and speed and can be used in a variety of ways to help your employees, customers, clients, partners, vendors and stakeholders.

what can your employees achieve with Chatbots?

Chatbots are usually thought of as customer-facing tools. But the same technology can play a key role in transforming the employee experience by taking over basic tasks and saving their time and efforts, freeing them for other resposibilities.

Chatbots can enable self-service by answering fundamental questions helping employees complete tasks faster and with personalised notifications provide specific data quickly.

How do chatbots improve customer experience?

Chatbots are easy to use and an increasing number of customers prefer them over interacting with a representative as it tends to be faster andd less invasive.

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